Question 1

What’s included in my membership?

Accepted Answer

Your membership gives you personalized, whole-person care that’s flexible, consistent, and easy to access. You’ll get unlimited messaging and virtual visits with Dr. Chappo, plus flexible scheduling that works around your life. All blood work is included in the monthly membership. You will also have access to discounted wholesale pricing on imaging and medications.

Question 2

Do you accept insurance?

Accepted Answer

We accept members with any insurance or none at all, but we never bill insurance directly. However, you can choose to utilize your insurance for medications and imaging, or you can receive deeply discounted wholesale cash pricing as a member.

Question 3

Do I still need health insurance if I have a DPC physician?

Accepted Answer

Yes. DPC covers everything primary care, but you’ll still need insurance for emergencies, hospitalizations, or specialist visits. Many patients find they need fewer outside services once they have direct access to a doctor, saving time, stress, and money. You could also consider a high deductible health plan or a Health Share plan in conjunction with your DPC provider.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept ACH and all major credit cards, with no added fees. Membership discounts are available for paying quarterly, semiannually, or yearly.

Question 5

Do you take care of children?

Accepted Answer

Not yet—but we plan to add a pediatric provider based on demand. When that time comes, we’ll offer discounted family membership plans. Children (age 0–17) will need an enrolled parent on file.

Question 6

What if you are unable to address my concern virtually?

Accepted Answer

If your needs can’t be fully addressed virtually, we’ll first help determine whether urgent or emergency care is appropriate—or if specialized in-person support is needed. From there, we’ll guide you to a trusted provider and help you take the next best step forward.

Question 7

Will you work with my specialists?

Accepted Answer

Absolutely. We’ll help coordinate your care across specialists, ensuring smooth communication and continuity. We believe a proactive, team-based approach is key to providing holistic and preventative care.

Question 8

What is Direct Primary Care (DPC)?

Accepted Answer

Direct Primary Care is a membership-based concierge model that removes insurance from the equation. That means no copays, surprise bills, or middlemen. It allows for longer visits, more availability, and a stronger doctor-patient relationship.

Question 9

How do virtual visits work?

Accepted Answer

All visits are done through secure video or phone calls, depending on your preference. You’ll also have unlimited messaging access with Dr. Chappo for quick questions or follow-up. Whether you're at home, traveling, or just need something handled quickly, care is always within reach.

Question 10

What if I need to be seen in person?

Accepted Answer

While most care is handled virtually, we’ll help coordinate in-person labs, imaging, or specialist referrals as needed. You’ll never have to navigate that alone.

Question 11

Is there a long-term contract?

Accepted Answer

No. Membership is billed monthly, and you can cancel anytime with prior notice. We also offer discounted rates for annual membership if you prefer to commit upfront.

FAQs